The critical success factors, summarized below, provide the assessments and the tools to enable Ministry of Economy and Finance (MEF) to:

Establish a Sense of Urgency

• Identify the forces driving the need for change.
• Link them to customers and broader business challenges.
• Highlight that the price of staying the same is higher than the price of change.
• Compel action.

Clarify/Share the Transformation Vision

• Translate the sense of urgency, or business case into a compelling picture that draws people toward the future state.
• Define new people, process, and technology requirements aligned with the strategy.
• Specify new behaviors for the future state.