The critical success factors, summarized below, provide the assessments and the tools to enable Ministry of Economy and Finance (MEF) to:

Establish a Sense of Urgency

• Identify the forces driving the need for change.
• Link them to customers and broader business challenges.
• Highlight that the price of staying the same is higher than the price of change.
• Compel action.

Clarify/Share the Transformation Vision

• Translate the sense of urgency, or business case into a compelling picture that draws people toward the future state.
• Define new people, process, and technology requirements aligned with the strategy.
• Specify new behaviors for the future state.

Engage Leadership at All Levels

• Identify leadership roles and behaviors required for success.
• Establish clear accountability for fulfilling responsibilities.
• Set strategies for existing support and leadership of key people and initiatives.
• Cascade responsibility for leading change down to frontline leadership.

Establish Change Communication

• Use varied means to communicate throughout the entire organization.
• Hold leaders accountable for communication.
• Encourage two way communications. 

Involve Stakeholders

• Involve stakeholders in problem solving.
• Keep stakeholders informed of status toward organizational objectives.
• Act on feedback from stakeholders.
• Mobilize the right resources at the right time to adopt the implementation initiative.
• Create a critical mass of effort by affected groups to propel the change.

Enhance Change Capability

• Provide a framework to manage change and create self-sufficiency within the business for leading continuous change.
• Capture and transfer learning from past experience.
  • Create increased ability to adapt and thrive on change via learning and professional development Implement.

 Implement Project Integration

• Fully integrate technology, process, and people components.
• Anticipate external and internal events that may impact the project.
• Ensure sufficient flexibility is present in implementation plans.

Enhance Performance and Organization Alignment

• Drive the behaviors needed for new process, technology, and people performance.
  • Create an environment where desired behaviors are modeled, developed, measured, and rewarded.
• Reinforce, sustain, and reshape desired performance over time.