The critical success factors, summarized below, provide the assessments and the tools to enable Ministry of Economy and Finance (MEF) to:

Establish a Sense of Urgency

·  Identify the forces driving the need for change.

·  Link them to customers and broader business challenges.

·  Highlight that the price of staying the same is higher than the price of change.

·  Compel action.

Clarify/Share the Transformation Vision

·  Translate the sense of urgency, or business case into a compelling picture that draws people toward the future state.

·  Define new people, process, and technology requirements aligned with the strategy.

·  Specify new behaviors for the future state.

Engage Leadership at All Levels

·  Identify leadership roles and behaviors required for success.

·  Establish clear accountability for fulfilling responsibilities.

·  Set strategies for existing support and leadership of key people and initiatives.

·  Cascade responsibility for leading change down to frontline leadership.

Establish Change Communication

·  Use varied means to communicate throughout the entire organization.

·  Hold leaders accountable for communication.

·  Encourage two way communications. 

Involve Stakeholders

·  Involve stakeholders in problem solving.

·  Keep stakeholders informed of status toward organizational objectives.

·  Act on feedback from stakeholders.

·  Mobilize the right resources at the right time to adopt the implementation initiative.

·  Create a critical mass of effort by affected groups to propel the change.

Enhance Change Capability

·  Provide a framework to manage change and create self-sufficiency within the business for leading continuous change.

·  Capture and transfer learning from past experience.

·  Create increased ability to adapt and thrive on change via learning and professional development Implement.

Implement Project Integration

·  Fully integrate technology, process, and people components.

·  Anticipate external and internal events that may impact the project.

·  Ensure sufficient flexibility is present in implementation plans.

Enhance Performance and Organization Alignment

·  Drive the behaviors needed for new process, technology, and people performance.

·  Create an environment where desired behaviors are modeled, developed, measured, and rewarded.

·  Reinforce, sustain, and reshape desired performance over time.